NO UNDER 18S.
HOW MANY PASSPORTS CAN I BUY?
LIMITED TO 5 PASSPORTS PER PURCHASER. EVERY PASSPORT NEEDS TO BE PURCHASED USING A UNIQUE EMAIL ADDRESS.
RAGE PASSPORT UPGRADES ARE OFFERED. EMAIL CHRISTIAAN@JBAYRAGE.CO.ZA TO BE NOTIFIED OF THE NEXT STEPS REQUIRED TO COMPLETE THE UPGRADE. A 15% ADMIN FEE ON YOUR CURRENT PASSPORT WILL APPLY.
RAGE PASSPORTS/TICKETS MAY NOT BE TRANSFERRED.
RESELLING OF RAGE PASSPORTS/TICKETS IS NOT ALLOWED. RESELLING WILL RESULT IN YOUR TICKET BEING CANCELLED WITHOUT REFUND.
More than 30 days prior to event, 50% of original Passport/Ticket purchase price refunded. // Between 7 – 30 days prior to event, 25% of original Passport/Ticket purchase price refunded. // Less than 7 days prior to event, strictly no refunds. // After the event, strictly no refunds.
REQUESTING A REFUND
1. Log in to your Howler account // 2. Click Orders or Tickets (for events in the past, you'll only be able to find information on the Orders page) // 3. Select the 3 dots on the right hand side and click on the request refund option. // 4. Once having done so, you will be presented with a screen that will let you select the tickets you would like a refund for and whether of not you would like to use the standard refund policy or if you have special circumstances that would warrant a full refund as documented in our terms and conditions
CANCELLATION FEES: SPECIAL CONSIDERATIONS
IN THE EVENT THAT YOU CAN PROVIDE DOCUMENTARY PROOF THAT A PERSON IN WHOSE NAME A TICKET WAS BOOKED WILL NOT BE ABLE TO ATTEND THE EVENT BECAUSE OF HIS / HER DEATH OR INCAPACITY, HE/SHE WILL RECEIVE A FULL REFUND LESS A 10% ADMINISTRATION FEE.